What articles can you change?

They can be done Changes of size and/or color of the same model. If you need to change model you will have to make a return and a subsequent purchase of the new model.

For safety and hygiene reasons you cannot change the pitillos masks.

What time do you have to change them?

You have 30 calendar days from the issuance of the order.

What cost do the changes have?

To itthe first changes of the same article: none. We take care of collecting the article and delivering the new one you have requested.

From the third change of the same article, the cost will be € 4.25 (VAT incl.) For return expenses. This amount must be delivered to the carrier at the time of collection, keep it into account to have the exact amount.

What conditions must be met to make changes of articles?

The Articles must be in perfect condition, without using, with original labels and original packaging. We only accept changes of articles that meet these conditions.

What do you have to do if you want to make a change?

• Request the change on our website following the process described below.
• Once the change is confirmed, you will receive an e-mail with a change of change/return
• Wrap the article with its original box and indicate the following in the wrapper, please do not write directly on the original footwear box:
  • Num. Return: (It will be a number of the type of 00001)
  • Address: Pitillos shoes, Préjano road, 46, 26580 Arnedo (La Rioja)
• When we have the article to send you we will contact you via e-mail or telephone to arrange the day and time of collection of the article to be returned and the delivery of the new. However, you can contact us on this phone +34 941 38 55 79.
• Delivery to the carrier the article to be duly involved, in return, the new requested article will give you.
• In the case that you send us the merchandise on your own or due to due, we would have to deduct the derived costs from the return. If the merchandise collection address were different from the address in which the order was delivered (for example, another province), this could lead to additional costs.

Returns

What articles can you return?

All articles except Pitilos masks, which cannot be returned for safety and hygiene reasons.

Do you need any reason to ask for a return?

None.

What time do you have to ask for a return?

You have 30 calendar days from the issuance of the order.

What cost do returns have?

None. We take care of collecting the article you want to return.

What amount is reinstated and how?

If the article returned is the only article on your order, the amount of the entire order is reimbursed (VAT incl.), That is, the amount of the article plus the shipment amount.

If the returned article is part of an order with more articles, the amount of the article (VAT incl.) Is reintegrated.

He means used to make the reimbursement is the same as it was used to pay the order.

What conditions must be met to be able to return?

Articles must be in perfect condition, without using, with original labels and original packaging. We only accept returns of articles that meet these conditions.

What do you have to do if you want to return?

• Tell us what you want to return. You can call us by phone or write an email.

• We will get in touch with Nacex, which is the company that is responsible for managing returns.

• NaCex will send you an email with the instructions to return the package. All you have to do is take the package to the NaCEEX point closest to your address in the next 15 days. The Nacex point is a store where you can leave and collect packages.

• When Nacex gives us the package, we will check it to verify that it is in good condition and that it coincides with what you have asked us to return.

• If everything is correct, we will return the money in the same way that you paid it. In case of payment against refund, we will ask you for an account number where to make the transfer.