Frequent questions

1. The purchase on our website 

 

• How do I order? 

Buying in the online store of Pitillos shoes is very easy and 100% safe. Do you want to make an order in our online store? We show you step by step how you have to do it here. 

Next, we show you the steps you must follow to finish your order in a simple way from any device. 

1. Choose your favorite

Navigatewww.calzadospitillos.comAnd, once you have found the model you were looking for, you can see all the information about the chosen model: colors, sizes, description and composition of the materials we have used to manufacture it. In addition, you can read the comments and opinions that other clients have written about each design. Once you have decided, click'Buy'. 

2. Add it to your purchase cart and confirm

Before finishing your purchase you must review all the items that you have added to your basket, it is important that you look at the amount of products, models, sizes and colors. In shoes pitillos we want your order to arrive as soon as possible, so once your purchase is made, it will go to a state of preparation andYou will not be able to make modifications or cancellations once your order is confirmed. Once you have completed your purchase, click‘Access the basket’To enter your personal data, shipping data and select payment method. 

3. Tell us where we send it and make the payment

You just have to tell us where you want us to send it to you. Once we have the necessary data for shipping, you just have to choose the payment method and click on'Pay'. 

InCalzadospitillos.comYou have multiple payment methods, you can consult here, All of them are 100% safe payment options. Remember that, to guarantee the safety and confidentiality of the data, we transmit them directly, in an encrypted manner, to the bank server without being recorded on the server ofCalzadospitillos.com. 

4. Comfortably collect it at your home or work

Once you finish your purchase we will send you a confirmation email in which we will include the data of your order. From this moment on, our team will get to work to prepare your package and be able to send it in 24-48h work. When your purchase is ready, you will receive an email with the monitoring code of your order and you can follow the shipping status. 

5. Boast and enjoy your cigarettes

You already have your order at home. How fast and simple it has been! Now you just have to enjoy your new pitillos. Of course, our customer service will be at your disposal to solve any questions. If you need to make a change or return the order, no problem! You have 30 days to make returns without any cost for you.  

• What happens when I make an order? 

When you complete the payment of your order, you will receive a confirmation email to inform you that your purchase has been made correctly. In the event that we need more information to send, or if there is any incidence with your order, we would contact you as soon as possible. 

• I have not received the order confirmation email 

If you have not received the confirmation of your Pitillos Shoes order, follow these steps: 

1. Check the spam folder or unwanted mail of your inbox. 
   
   
2. Verify that the email you provided does not contain typographic errors. 
   
   
3. Make sure the order has been completed correctly verifying in the "My account" section on our website. 

If you still have problems, please contact us through info@calzadospitillos.com or use our contact form. 

• What should I do if my payment has been rejected when making a purchase? 

If your card payment was rejected when trying to buy your shoes, you can do the following: 

1. Verify that the card data is correct and that there are sufficient funds. 
   
   
2. Contact your bank to make sure there are no restrictions on your card. 

For more help, send an email to info@calzadospitillos.com or use the contact form on our website. 

• Can I cancel my purchase? 

Yes, you can cancel your purchase as long as the order has not been sent. To cancel: 

1. Send us an email through the contact form indicating the order number and your intention to cancel. 
   
   
2. Once the cancellation is confirmed, we will reimburse through the same payment method you used. 

• Is the payment made in store. 

Yes, on our website we use safe payment catwalks, which means that we do not store or display your card data. Your information travels safely, allowing you to make your purchases of pitillos shoes with total tranquility. 

• What payment methods do I have available in stores.Calzadospitillos.com? 

You can pay your Pitillos shoes using the following payment methods: 

• Credit card 
• Debit card 
• PayPal 
• 3 -term paypal 
• SCALAPAY FACTION PAYMENT 
• Bizum 
• Against Rebume 

None of these methods have additional cost. 

• How can I check the order status? 

When your purchase is ready, you will receive an email with the monitoring code of your order and you can follow the shipping status. If you have any questions, you can contactinfo@calzadospitillos.comAnd our online customer service will offer you all the information you need. 

• International shipping and payments 

Currently, we only ship to Spain (except Canary Islands, Ceuta and Melilla) and Portugal (except Azores and Madeira Islands).  

However, our shoes are available in hundreds of shoe stores distributed by the five continents and also in other Marketplace with international shipping. 

• Can I modify my order once bought? 

Yes, if you want to modify some data of your order (shipping address, size, color, etc.) after making the purchase, contact us through the contact form indicating the order reference and the changes you want to make. 

• I have a discount / promotional code coupon, how do I use it? 

If you have a discount coupon or a promotional code you can always apply on the payment page, where you can see the final price of the order before making the payment. You should also keep in mind that our discount coupons are linked to specific conditions. 

• Why doesn't my size appear? 

The website will not let you select or choose, or even automatically hide you, those articles and sizes that have been exhausted. Therefore, if you do not find what you are looking for, unfortunately it means that at that time there are no stock. However, you can look for another alternative article or look at another time again. 

We recommend that you contact info@calzadospitillos.com so that our online customer service can try to locate the model you want from shoes. 

• What shoe stores can I find shoes pitillos? 

Yes, you can find the store locatorhere. 

• I do not receive your emails  

One of the most common reasons is that email software is marking our messages as "spam" and is automatically saving them in the unwanted mail folder.  

To prevent this from happening, add our email to the agenda of your email, as more problems will be avoided with receiving our email.  

If you have proven this and still still do not receive our emails, make sure you have introduced the right address when you created the account with us. You just have to log in to “my account” and check all your data. If you prefer, contact info@calzadospitillos.com and our online customer service will help you solve any questions. 

 

2. Shipments 

 

• The shoes I have asked for are not the ones I have received 

 

We regret any inconvenience. If you have received a couple of incorrect shoes in terms of model, size or color, please contact us through our contact form to solve it as soon as possible. 

 

• Are there chances of receiving my shoes before? 

 

To receive your shoes the next day, make your order before 12h on working days. Keep in mind that no shipments or deliveries are made during weekends and holidays. 

 

• How can I monitor my order? 

 

You will receive an SMS with the tracking number when your order leaves our stores, allowing you to directly contact the NACEX transport company.  

If you did not provide a mobile phone number when making the purchase, contact us through the contact form to obtain assistance. 

 

To take into account 

• The transport agency will never ask your bank data to give you the order. 
• Delivery deadlines at 48-72 hours are fulfilled almost in all our orders, but agencies may be delayed in remote towns or towns that do not have a daily route. 
• Delivery schedules are between 9 and 8 pm from Monday to Friday. 
• From shoes Pitillos we cannot tell the agency a specific delivery schedule, since it depends on each delivery man and each locality. 

• I am out of Spain, can I receive my pitillos? 

 

Currently, we only ship to Spain (except Canary Islands, Ceuta and Melilla) and Portugal (except Azores and Madeira Islands).  

However, you can find our shoes are available in hundreds of shoe stores distributed by the five continents and also in other Marketplace with international shipping. 

Keep in mind that in shoes Pitillos cannot be responsible for the correct distribution of your shoes through third parties. 

 

• How long does my order take to arrive? 

 

Orders made through our website before 12pm on working days will be delivered the next day, except weekends that are not made shipments or deliveries.  

For more details, consult our shipping conditions. 

 

• What cost do pitillos shoes have? 

 

The cost of sending pitillos shoes bought through our website is € 4.25 VAT included. 

 

• What types of shipments can I hire? 

 

All our shipments are urgent and are carried out through the Salex Messenger Company. Check our shipping conditions for more information. 

 

• My shoes have not yet arrived 

 

If you provided a mobile phone number when ordering, you will receive an SMS with the Data from the messaging company.  

You can directly contact them to consult the state of delivery. If you did not provide a phone number, contact us through the contact form to obtain assistance. 

 

• The shoes have arrived with some defect 

 

From footwear shoes we want you to stay completely satisfied with your purchase, if the shoe presents any manufacturing problem, please contact us and we will change it or pay you the amount of them.  

For this, please meet the following contact form. 

 

• What should I do to return an article? 

 

If the shoes do not fit you, do not meet your expectations or present any defect, you can request a change or the complete return.  

Shoes should be unused and in their original packaging.  

To manage both the changes and the returns of the shoes, please get in touch with customer service in the email info@calzadospitillos.com or through any of the other contact modes established in our section of general sales conditions, and will be placed The change or return process is underway. 

 

3. Your account 

 

• How can I change my personal data? 

 

Once you have registered (pressing in "logging in" in the upper right of the menu) you will be redirected to the information panel screen of your user. 

 

To modify your personal data, follow these steps: 

1. Log in your account by clicking on "Log in" in the upper right of the menu. 
   
   
2. Once inside your account, you will be redirected to the user's information panel. 

 

 

Depending on the data you want to modify: 
 

• Modify addresses or add a new one. 
• Update your personal data. 
• Consult the personal data that you have provided and request your rectification or suppression if necessary. 

 

 
Modify addresses or add a new 

 

Modify my personal data 

 

Know what personal data you have passed and how to request your rectification or suppression 

 

 

• I have forgotten my password, how can I recover it? 

 

If you have forgotten your password, follow these steps: 

1. On the login screen, click on the "Recover password" / Recover password located in the lower left of the login box. 
   
   
2. Enter your email address and we will send you an email with a link to restore your password. If you do not receive the mail, check the spam folder or unwanted mail. 
   
   
3. Click the link included in El Correo and a web page will open where you can indicate a new password. 

 

 

 

 

• I can't find my access data, what should I do? 

 

Your user is always your email address. If you have changed email: 

1. Log in with your previous email address and update your email in the information section. 
   
   
2. If you prefer, you can also create a new account with your new email address. 

 

 

• How can I access my order history? 

 

To access your order history: 

1. Log in your account by clicking on "Log in" in the upper right of the menu. 
   
   
2. You will be redirected to the user information panel. 
   
   
3. Select the section "Orders and returns" to see your order history. 

 

4. Changes of size or color and returns 

 

• Pitillo Returns Policy 

If you are not satisfied with your order, you have 30 calendar days from the date of issuance of the order to return it.  

Informatively, we let him know that said period of withdrawal of 30 calendar days is higher than the minimum period of 14 calendar days established by current regulations (according to art.68-79 of the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).  

 

To exercise your right to withdraw the purchase: 

• All returned products must be in perfect condition and with their original packaging, otherwise, they could suffer depreciation. 
• Personalized articles are excluded from the right of withdrawal. 
• You can exercise your right through this withdrawal form, sending it by email or postcard. 

The return is free in case of withdrawal. 

 

• When will I receive the reimbursement for the change of my purchase? 

 

We pay you the amount of the product that you return in the same payment method that you have used initially (except in the form of payment against Rebumeso, in that case we will request an account number to be able to reimburse the amount of its return). 

 

Within a period of5-15 working daysFrom the reception of the product in our stores. We will inform you of everything by email.  

 

The process would be as follows: 

1. The carrier will collect your order.  
   
   
2. Once received in our warehouse and verified that it meets the conditions (products in perfect condition and with original packaging)
    
3. We will pay you the full amount of your purchase.  

If you have doubts, contact customer service through our contact form. 

 

• What are the return conditions? 

 

• Pack your return so that the product and the original container (torque box) are protected. 
• Please,Do not send the return only with the pair box. This must be protected with another material (cardboard container or packaging bag). 
• Our carrier will carry a label with all the data. You don't need to print or write in the package. 

 

5. Customer service 

 

• How can I contact Pitillos to help me with my order? 

 

If you need help to make your order, you can get in touch by mail at info@calzadospitillos.com or using the following form: Contact form. 

 

• What is customer service hours? 

 

Our customer service schedule is: 

• Monday to Thursday: 8:30 a.m. to 1:30 p.m. and 3:00 p.m. 
• Friday: 9:30 to 13:30 

 

If you have problems contacting, you can also contact using the following form: Contact form. 

 

6. Stores that sell shoes pitillos 

 

• I can't find my nearest store, can you help me? 

 

Make sure you are introducing the correct population, if so, it may be that in that population there is no distributory store of Pitillos shoes, if you want to make sure, you can get in touch with pitillos through the contact form. 

 

 

• What should I do if my payment has been rejected when making a purchase? 

 

If you have any problems with card payment when paying your shoes, you can contact us by sending an email to info@calzadospitillos.com or through the contact form.